> ## Documentation Index
> Fetch the complete documentation index at: https://www.twicecommerce.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Train your team

> What each role needs to know on day one — and nothing beyond it.

Step 9 of the [launch path](/docs/guides/launch/overview). Nobody needs to know the whole admin. Each person needs the handful of things their own job requires, and a role that shows them that and not much else — which is why [step 2](/docs/guides/launch/set-up-the-foundation) mattered.

Train about two weeks before go-live: close enough that it is still fresh, far enough that people can ask questions before it counts.

## Day one at the counter

Taking a booking from scratch, finding a customer, taking payment and a deposit, handing the item out, taking it back, and knowing what to do when it comes back late or broken. That is the whole job on day one.

<Note>
  A day-one counter guide is in progress. Until it lands: [Take an order in admin](/docs/guides/orders/take-an-order-in-admin), [Edit an order](/docs/guides/orders/edit-an-order), [Take payment](/docs/guides/orders/take-payment), [Work the day's pickups and returns](/docs/guides/orders/daily-pickups-and-returns), [Handle a return](/docs/guides/orders/handle-a-return), [Create a customer](/docs/guides/customers/create-a-customer).
</Note>

**Done when:** each person can take a booking and close a return without help.

## Day one in the warehouse

Answering "is this free on these dates" and explaining a no, finding a unit from the label on it, taking a unit out of circulation, and grading stock as it comes in.

<Note>
  A day-one warehouse guide is in progress. Until it lands: [Check availability](/docs/guides/inventory/check-availability), [Stock codes and barcodes](/docs/guides/inventory/stock-codes-and-barcodes), [Reserve a stock item](/docs/guides/inventory/reserve-a-stock-item), [Intake and grading](/docs/guides/inventory/intake-and-grading), [Buffer times and bin locations](/docs/guides/inventory/buffer-times-and-bin-locations).
</Note>

**Done when:** each person can answer an availability question and account for where a unit is.

## Everyone

Before either of the above, five minutes on how the admin is laid out — [Home](/docs/home), the [sidebar](/docs/global-navigation/sidebar), and the [top navigation](/docs/global-navigation/top-navigation). People who can find an area without being told stop asking where things are.

## Related articles

<CardGroup cols={2} className="doc-rows-condensed">
  <Card title="Launch path" href="/docs/guides/launch/overview">
    The whole path, in order.
  </Card>

  <Card title="Test your processes" href="/docs/guides/launch/test-end-to-end">
    The previous step.
  </Card>

  <Card title="Go live" href="/docs/guides/launch/go-live">
    The next step: the switch itself.
  </Card>

  <Card title="Users & Roles" href="/docs/settings/users-roles">
    Giving each person the access their job needs.
  </Card>
</CardGroup>