> ## Documentation Index
> Fetch the complete documentation index at: https://www.twicecommerce.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Reconcile your first payouts
> Step 11. Trace one payout from what you charged to what landed in your bank, and know why the numbers differ before the first quarter closes.
Pick your first real payout and check it against four numbers: what you charged, what you refunded, what your provider withheld, and what actually landed in your bank. [Run the pre-launch check](/docs/guides/launch/run-the-pre-launch-check) already proved this shape on one order. This is the same arithmetic, run across a whole payout.
## The four numbers
| Number | What it is | Where it comes from |
| -------- | --------------------------------------------------------------------------------------- | ----------------------------------------------------------------- |
| Charged | Gross payments taken in the period | **Reports → Payments**, the **Payments received** row |
| Refunded | Money returned to customers in the period | **Reports → Payments**, the **Refunds and deposits returned** row |
| Withheld | Your payment provider's own processing fees, on top of TWICE's platform transaction fee | Your payment provider's own dashboard or statement |
| Landed | What actually reached your bank account | Your bank statement, or the payout record at your provider |
**TWICE's Payments report never states your payout amount.** Its `Net after platform transaction fees` row nets out only TWICE's own fee. Your provider takes its own processing fees and batches payouts on its own schedule, so that figure and the amount in your bank differ until you account for both.
## Match the report to the payout window
Find the date range your provider's payout actually covers. Providers state this on the payout record itself, and it rarely lines up with a calendar month, least of all your first one.
Run **Reports → Payments** for that same range, filtered to the currency the payout paid out in. Read **Payments received** and **Refunds and deposits returned** off the summary, and **Platform transaction fees** from its own section.
A payout can straddle two report periods, and the report has no concept of "included in this payout." If the provider's window does not fall on a clean boundary, run the report for the wider range that contains it and expect a few transactions on either side that belong to the neighboring payout instead.
## Add your provider's side
TWICE's report stops at `Net after platform transaction fees`. From there, your provider's own dashboard or payout statement carries the rest:
| Ask your provider for | It tells you |
| --------------------------------------- | ----------------------------------------------------------------------------------- |
| The processing fee total for the payout | What your provider withheld, on top of TWICE's platform transaction fee |
| The payout total | What actually landed, or is scheduled to land, in your bank |
| The payout's covered transactions | Which of your charges and refunds this specific payout carries, versus the next one |
Landed should equal charged, less refunded, less TWICE's platform transaction fee, less your provider's own fee, for the transactions the payout actually covers. A difference beyond that is usually a transaction still waiting for the next payout rather than an error, so check the following one before treating it as one.
## What to hand your accountant
Export the same period from **Reports → Payments → Export** as a CSV. It carries one row per payment line with the amount, tax, and fee columns behind this page's numbers, joined to the revenue export by `Revenue_Row_ID`. See [Finance Reports](/docs/concepts/reports/finance-reports) for what each column means.
## Done when
* You can name the four numbers for one payout: charged, refunded, withheld, and landed.
* You can account for the difference between TWICE's net figure and what arrived in your bank.
* You know where to find your provider's own fee and payout records without asking support.
## Related articles
The step this guide belongs to.
The same reconciliation, proved once on a single order before you launch.
The Payments report and Revenue report in full reference detail.
Every report category.