> ## Documentation Index
> Fetch the complete documentation index at: https://www.twicecommerce.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# How to show fulfillment states at a location

> Choose the locations where staff see and move the state of each item on an order, under Settings → Orders → Fulfillment lifecycle.

> [card] [Open in TWICE Admin](https://admin.twicecommerce.com/settings/operations/orders/item-states)
>
> settings/operations/orders/item-states

Choose, location by location, whether staff see and move the state of each item on an order, or leave the states to your order lifecycle automations. [Locations](https://www.twicecommerce.com/docs/concepts/admin/locations.md#fulfillment-states-per-location) explains what changes on an order at each kind of location.

## Prerequisites

> [!WARNING]
>
> **Required permissions:** **Edit account settings** to change where the states show (`account_settings:orders:manage`). Admin and Owner hold it. See [Users & Roles](https://www.twicecommerce.com/docs/settings/users-roles.md).

> [!NOTE]
>
> **Have ready before you start:**
>
> * **The locations where staff move items by hand**, through the states you set under **Fulfillment lifecycle**. Every other location leaves the states to the automations.

## The walkthrough

**1. Open the fulfillment lifecycle**

Open **Settings → Orders** and click **Fulfillment lifecycle**. The page lists your **Lifecycle states**, then **New item automations**, and at the bottom the **"Show fulfillment states in order"** card.

**2. Open the location list**

The card lists your locations under **Shown in locations** and **Hidden in locations**. Click **Manage** in the card's top-right corner. A panel opens with a row for each location and a **Show item state** box on each row.

**3. Tick the locations**

Click a location's row to tick or clear its box. Tick the locations where staff move items through the states by hand. Clear the ones where your order lifecycle automations move the items instead.

**4. Save the choice**

Click **Save** at the bottom of the panel. The panel closes, and the card lists each location under **Shown in locations** or **Hidden in locations**.

## How do I know it worked?

* **The card lists each location under the heading you chose.**
* **An order picked up at a hidden location shows no item states**, except on an item taken off the order, which keeps its state read-only.
* **An order picked up at a shown location shows each item's state**, and staff can change it.

## Troubleshooting / common pitfalls

> [accordion] There is no Manage on the card
>
> Your role does not hold **Edit account settings**. See [Users & Roles](https://www.twicecommerce.com/docs/settings/users-roles.md).

> [accordion] Items still change state at a hidden location
>
> Your order lifecycle automations move them in the background. Hiding the states takes them off the order view only. See [Locations](https://www.twicecommerce.com/docs/concepts/admin/locations.md#fulfillment-states-per-location).

> [accordion] An order still shows item states after you hid its location
>
> The order's pickup location decides, so the order is picked up elsewhere. An item taken off the order also keeps its state. See [Locations](https://www.twicecommerce.com/docs/concepts/admin/locations.md#fulfillment-states-per-location).

## Related articles

> [card] [Locations](https://www.twicecommerce.com/docs/concepts/admin/locations.md)
>
> What a location decides, the fulfillment states included.

> [card] [Stock across locations](https://www.twicecommerce.com/docs/guides/inventory/stock-across-locations)
>
> Every walkthrough for stock at more than one location.

> [card] [Fulfillment lifecycle](https://www.twicecommerce.com/docs/settings/orders/item-fulfillment-states.md)
>
> The states themselves, and the rules that move items through them.

> [card] [Order lifecycle](https://www.twicecommerce.com/docs/settings/orders/order-lifecycle.md)
>
> The automations that move items where the states are hidden.


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