> ## Documentation Index > Fetch the complete documentation index at: https://www.twicecommerce.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # How to make scanned items available > Free scanned units from the orders and reservations still holding them, so they count as available stock again. > [card] [Open in TWICE Admin](https://admin.twicecommerce.com/inventory/stock-items) > > inventory/stock-items Free scanned units from whatever still holds them, such as an order nobody marked returned or a reservation you no longer need, so they count as available stock. [Stock item state](https://www.twicecommerce.com/docs/concepts/inventory/stock-item-state.md#how-state-changes) explains what freeing a unit does to its order or reservation. ## Prerequisites > [!WARNING] > > **Required permissions:** > > * **Create and edit orders** to free units an order holds (`orders:order_summary:manage`). > * **Delete stock items** to free units a reservation holds (`inventory:stock_item_events:delete`). > > Every built-in role holds both, Member included. See [Users & Roles](https://www.twicecommerce.com/docs/settings/users-roles.md). > [!NOTE] > > **Have ready before you start:** > > * **The units**, with their codes on them, and a barcode scanner. Or tick their rows on **Inventory → Stock items** instead, which carries the same **More**. > * **Units a customer brought back** go through [Return scanned items](https://www.twicecommerce.com/docs/guides/inventory/return-scanned-items.md) instead, which also closes the orders they finish. ## The walkthrough **1. Scan the units** Scan the code on each unit you want back in available stock, from any page except an order. The units collect in the **Scanned items** drawer at the bottom of the screen, every row ticked. Untick any unit you mean to leave as it is. **2. Choose Make available** Click **More** in the drawer's header and choose **Make available**. A dialog opens when there is something to decide or to tell you. Otherwise the units are freed at once, and a notice such as **"3 items back in available stock"** confirms it. **3. Pick what a shared code came from** Skip this step unless the dialog asks **"Which orders or reservations do these units come from?"** It does when more units of a stock item with identical units are held than you scanned. Tick the order or reservation each scanned unit came from. Units you leave unassigned count as already in stock. Click **Next**. **4. Read what happens to each unit** Read the lines under the title, for example **Make 3 units available**. Each line says what happens to a group of units, such as **"1 unit will be marked returned"** or **"1 unit will be taken off its reservation"**. The line under the title counts any units that stay as they are, such as sold ones. **5. Decide on items not handed out yet** If the step asks what should happen to items not handed out yet, choose one answer for them all: **Assign another unit**, **"Leave the item without a unit"**, which leaves a conflict on the order, **"Mark this item as returned in that order"**, or **Skip** to keep them where they are. The first is picked when a free unit exists. **6. Make the units available** Click **Make available** at the bottom of the dialog. A notice such as **"3 items back in available stock"** confirms it, and the freed units leave the drawer. If an order item found no free unit to move to, a second notice says so: open that order and assign it a unit. ## How do I know it worked? * **A notice counts the items back in available stock.** * **The freed units leave the drawer.** Units it left as they were, such as sold ones or items you skipped, stay in it. * **The orders and reservations let the units go:** each order item is marked returned, moved to another unit or left without one, as the dialog said, and each reservation no longer holds its unit. ## Troubleshooting / common pitfalls > [accordion] The notice says nothing holds these items > > It reads **"Nothing holds these items"**: no order, reservation or buffer time holds the units, so nothing changed and they stay in the drawer. To find out why a listing still will not offer them, see [Check availability](https://www.twicecommerce.com/docs/guides/inventory/check-availability.md). > [accordion] A red box says you do not have permission > > Some units are held by an order and your role cannot edit orders, or by a reservation and your role cannot delete stock items, so **Make available** stays greyed out. Ask an admin, or untick those units. See [Users & Roles](https://www.twicecommerce.com/docs/settings/users-roles.md). > [accordion] An order now shows a conflict > > Its item was left without a unit, because you chose **"Leave the item without a unit"** or no other unit was free. Open the order and assign it a unit. See [Stock Item Conflicts](https://www.twicecommerce.com/docs/concepts/orders/stock-item-conflicts.md#resolving-conflicts). ## Related articles > [card] [Stock item state](https://www.twicecommerce.com/docs/concepts/inventory/stock-item-state.md) > > What freeing a unit does to the order or reservation holding it. > [card] [Scanning and editing stock](https://www.twicecommerce.com/docs/guides/inventory/stock-codes-and-barcodes) > > Every walkthrough for scanning stock items and changing them in bulk. > [card] [Scan stock items](https://www.twicecommerce.com/docs/guides/inventory/scan-stock-items.md) > > Collect the units by their codes first. > [card] [Return scanned items](https://www.twicecommerce.com/docs/guides/inventory/return-scanned-items.md) > > Mark units a customer brought back as returned on their orders. > [card] [Reserve a stock item](https://www.twicecommerce.com/docs/guides/inventory/reserve-a-stock-item.md) > > Hold a unit for maintenance or internal use from its Events tab. 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