> ## Documentation Index
> Fetch the complete documentation index at: https://www.twicecommerce.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer - Activity Log

> Complete audit trail of all changes to customer records

export const viewAccessDefinition = "Read-only access without ability to make changes.";

export const editAccessDefinition = "Update and read data, but cannot create or delete.";

export const manageAccessDefinition = "Create, update, read, and delete data.";

export const permissionsDefinition = "The actions you are authorized to perform.";

export const visibilityDefinition = "Which features, sections, or data tables are visible to you.";

export const userRoleDefinition = "What a user can see and do. Each user has one built-in system role — Owner, Admin, Manager, or Member — and can also be assigned any number of custom roles you create with specific permissions. Effective access is the combination of all their roles.";

<Frame caption="Customers > [Customer] > Activity Log">
  <img src="https://mintcdn.com/twicecommerce/JxIwwhJBSe50yPLx/images/customer-activity-log-tab.webp?fit=max&auto=format&n=JxIwwhJBSe50yPLx&q=85&s=40a69ded08d8c8c11875efab53d4bcd1" alt="Customer activity log showing change history" width="1920" height="1080" data-path="images/customer-activity-log-tab.webp" />
</Frame>

<Info>
  This view can look different dependent on your user role. <br />See [Visibility & Permissions](#visibility-and-permissions) for details.
</Info>

<Card title="Open in TWICE Admin" icon="external-link" href="https://admin.twicecommerce.com/customers" horizontal>
  customers/\[customer-id]/activity-log
</Card>

## Primary Purpose

The Activity Log provides a complete audit trail of all changes made to the customer record.

<AccordionGroup>
  <Accordion title="Track Profile Changes">
    See every modification to customer data including contact updates, status changes, and attribute modifications.
  </Accordion>

  <Accordion title="Monitor User Actions">
    View which team members performed specific actions on the customer record.
  </Accordion>

  <Accordion title="Review Customer Journey">
    Understand the complete history of interactions and updates to the customer profile.
  </Accordion>

  <Accordion title="Maintain Compliance">
    Keep an immutable audit trail for data privacy compliance and dispute resolution.
  </Accordion>
</AccordionGroup>

## Related Concepts

Here are a few key concepts of TWICE Commerce that relate to Customer Activity Log.

<AccordionGroup>
  <Accordion title="Immutable Records">
    Activity log entries cannot be modified or deleted, ensuring audit trail integrity.
  </Accordion>

  <Accordion title="Data Privacy">
    Activity logs help demonstrate GDPR compliance by tracking data access and modifications.
  </Accordion>
</AccordionGroup>

## Visibility and Permissions

Access to this view is controlled by your <Tooltip tip={userRoleDefinition}>user role</Tooltip>.

<Tabs>
  <Tab title="Visibility" icon="eye">
    | Feature           | Admin | Manager | Member |
    | ----------------- | ----- | ------- | ------ |
    | View Activity Log | ✓     | ✓       | ✗      |
    | Detailed Changes  | ✓     | ✗       | ✗      |
    | Export Audit Data | ✓     | ✗       | ✗      |
  </Tab>

  <Tab title="Permissions" icon="key">
    | Resource       | Admin  | Manager | Member |
    | -------------- | ------ | ------- | ------ |
    | View Audit Log | Manage | Manage  | View   |
    | Export Data    | Manage | View    | View   |
  </Tab>
</Tabs>